Truecare Pharmacy is committed to providing quality care and services without discrimination based on race, color, national origin, age, disability, or sex. We do not exclude individuals or treat them differently because of these characteristics.

Accessibility and Language Services

To ensure equal access to our services, Truecare Pharmacy:

• Provides free aids and services to people with disabilities. This includes qualified written information available in alternative formats, such as large print, audio, and accessible electronic formats.
• Provides free language services to individuals whose primary language is not English. This includes information translated into other languages.

If you need these services, please contact our Compliance Department at 316-321-5330.

Grievance Procedure

If you believe that Truecare Pharmacy has failed to provide services or discriminated in any way, you may file a grievance with:

• Compliance Coordinator
• Address: 205 N Vine St, El Dorado KS 67042
• Phone: (316) 321-5330
• You may file a grievance in person, by mail, fax, or email. If you require assistance with filing a grievance, our Compliance Coordinator is available to help you.

Filing a Complaint with HHS

You may also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (OCR) by:

• Online: OCR Complaint Portal

Mail: Centralized Case Management Operations, U.S. Dept. of Health and Human Services, 200 Independence Avenue, SW, Room 509F, HHH Building, Washington, D.C. 20201.